Refund Policy

RETURN POLICY

All returns require prior written authorization (RMA) from Snow Village Commercial Equipment. Products returned without authorization will not be accepted. To start a return, email info@snow-village.com.

We accept returns of in-stock, unused items in their original packaging within 14 days of delivery. There is no restocking fee. Return shipping is the customer's responsibility unless the item arrived damaged or defective. Custom-made, special-order, and built-to-order items (including walk-in coolers) cannot be canceled or returned. All returns are inspected before a refund is issued; once approved, refunds are returned to your original payment method. Please inspect every shipment on delivery, including hidden damage, and report claims promptly.

WARRANTY POLICY

Snow Village Commercial Equipment provides a one-year parts-and-labor warranty plus a five-year compressor warranty to the original purchaser at the original site of delivery, provided proof of purchase is presented. Snow Village Commercial Equipment will repair or replace items that are determined to have manufacturer defects, at its discretion. Walk-in coolers carry a one-year warranty. Extended two-year and three-year parts-and-labor coverage is available for purchase on the product page.

All warranty claims must be made directly to Snow Village Commercial Equipment using the contact details provided below. Any costs incurred for unauthorized repairs or services performed without prior approval will not be reimbursed.

Warranty labor coverage applies to services performed within 50 miles of an authorized service center. For locations beyond 50 miles, the owner is responsible for transportation of the product to the nearest service location, as well as any additional time and travel expenses incurred. Warranty repairs must be conducted during regular service hours; any overtime charges will be billed to the owner.

It is the owner's responsibility to inspect all shipments for damage, including hidden damage, and report claims promptly upon delivery.

The following items are not covered under Snow Village Commercial Equipment's warranty:

  • Any product not used, installed, or maintained in accordance with the manufacturer's instructions, including incorrect electrical or gas connections.
  • Products mishandled, abused, subjected to harsh chemicals, damaged by natural disasters, modified by unauthorized personnel, or with altered or missing serial numbers.
  • Labor charges resulting from delays, waiting time, or other restrictions hindering service technicians.
  • Replacement parts subject to normal wear and tear.
  • Any loss of business or profits due to equipment issues.
  • Damage caused by misuse, neglect, improper cleaning, improper installation, accidents, fire, or theft.

This warranty applies only within the United States and is non-transferable. Products located outside the U.S. are not covered. If a technician determines that a reported issue is not covered under warranty, the customer will be responsible for any service charges incurred.

For service or replacement parts, please contact Snow Village Commercial Equipment during business hours, Monday through Friday, 9:00 AM to 4:00 PM EST.

Contact Information:
Phone: 516-687-6002
Email: info@snow-village.com