FAQ

Quick answers about ordering, delivery, warranty, and returns. Need something else? Call or text (516) 687-6002 or email info@snow-village.com, Monday–Friday, 9 AM–4 PM ET.

Ordering & Pricing

How do your prices compare?
We check ourselves against Avantco (WebstaurantStore) and KitchenAll — the two biggest online sellers of commercial refrigeration — and price about 5% under whichever of them is lower on a matching spec. We sell factory-direct, so you skip the dealer markup. Found the same spec cheaper from a comparable seller? Send us the link and we will take a look.

How can I pay?
All major cards, plus Shop Pay to split your order into installments.

Shipping, Delivery & Pickup

Where do you ship from?
Our own warehouse on Long Island, NY. In-stock units ship within 1–2 business days.

Is local pickup free?
Yes — free pickup at our New York warehouse, usually ready within 24 hours.

Do you deliver?
Within 50 miles of our warehouse, delivery is free — no minimum order. That covers all five boroughs, Long Island, Westchester, northern New Jersey and southwestern Connecticut. We drop it at your curb or loading area.

Can you bring it inside?
Yes — add White Glove Inside Delivery, $400, on the product page. We carry the unit in to where you want it, unpack it, and take the packaging away. It runs on our own truck, so it covers the same 50-mile radius as free local delivery, not beyond.

What if I am outside that radius?
Including upstate New York, your order goes by LTL freight. We book it and email you the exact cost to approve before anything ships. Freight is curbside only; tell us if you need a liftgate.

Can you take my old unit away?
Yes — $299 per unit, added on the product page. Federal law requires a certified technician to recover the refrigerant before any cooling unit is scrapped, and New York City will not pick up units with flammable refrigerants, so your old unit goes to an EPA-certified recycler and we handle the paperwork. Hiring that out on its own runs $475 and up around here. One old unit per haul-away, same type as the one you are buying, emptied and unplugged before we arrive. Available with local delivery or white glove delivery — not with warehouse pickup or freight.

Why are your lead times reliable?
Because we stock locally in New York, so you are not waiting on overseas drop-ship.

Warranty & Service

What warranty is included?
Every unit ships with a one-year parts-and-labor warranty plus a five-year compressor warranty, standard. Walk-in coolers carry a one-year warranty.

Can I extend it?
Yes — upgrade to two- or three-year parts-and-labor coverage right on the product page; it adds to your cart with the unit.

Products

Are these commercial-grade?
Yes — ETL-certified, Energy Star where applicable, and built with eco-friendly R290 refrigerant. Made for restaurants, retail, and commercial use.

Can you build something custom?
We do custom manufacturing, including walk-in coolers sized to your space. Call or email us for a quote.

Returns & Support

What is your return policy?
Unused items in their original packaging can be returned within 14 days of delivery — no restocking fee. Contact us first for a return authorization. Return shipping is the customer's responsibility unless the item arrived damaged, and custom or built-to-order units (like walk-ins) cannot be returned. Full details on our Refund Policy page.

How do I reach a person?
Call or text (516) 687-6002, or email info@snow-village.com, Monday–Friday, 9 AM–4 PM ET.